Service & Quality
Commitment to Excellence in Every Step
At Pro-Glue, service and quality are not just values—they are the foundation of our customer partnerships. With vast experience in the adhesives industry, we understand that your success depends on our reliability. When our product or service underperforms, it directly affects your ability to deliver. That’s why we treat quality as non-negotiable and customer satisfaction as our top priority.
What Sets Our Service Apart:
- Dedicated customer support team always ready to assist
- In-house laboratory for pre-testing and adhesive customization
- On-site technical guidance and process consultation
- Transparent and responsive communication throughout the entire partnership
Certified Quality & Compliance:
- ProGlue A/S holds a Danish Elite Smiley from the Danish Food Authority—an official recognition of exceptional hygiene and safety standards in production environments, especially relevant for our food-contact adhesive lines
- We are Bisnode credit-rated, with our financial and operational data updated daily to ensure transparency and trust
- Committed to ISO 9001 and ISO 14001 standards for quality and environmental management
- Ecovadis Silver 2025
Quality Policy
For PRO-GLUE to succeed and continue to do so, our products and services must consistently meet or exceed customer expectations.
We commit to developing and delivering products of agreed quality, at agreed prices, and within agreed timeframes.
PRO-GLUE’s quality policy defines our quality objectives and our commitment to complying with the requirements of ISO 9001 and ISO 14001. We continuously review and update our objectives to ensure ongoing improvement and sustained performance
To achieve these goals, we focus on the following:
- Deliver products that comply with technical specifications and safety data sheets
- Continuously improve and develop our quality management system
- Ensure ongoing education and training of employees
- Optimize processes to improve efficiency and reduce costs
- Regularly evaluate product formulations to minimize environmental impact
- Actively gather customer feedback to ensure expectations are met
- Respond quickly and effectively to customer needs
- Maintain strong customer process knowledge to provide expert advice and support
Download our ISO 9001 Quality Management System Certificate.
Environmental Responsibility
Our adhesives have been water-based for nearly 85 years, and we continuously strive to be among the most environmentally responsible companies in the industry.
Environmental Goals & Actions:
- Prioritize renewable raw materials
- Develop adhesives suitable for eco-labels (e.g., Nordic Swan Ecolabel)
- Integrate environmental considerations into all business functions—from sourcing and production to transport and waste management
- Train employees on sustainable practices and pollution prevention
- Encourage customers to transition to environmentally friendly adhesive solutions
- Maintain transparency and legal compliance regarding health, safety, and environmental performance
Download our ISO 14001 Environmental Management System Certificate.
Smiley
View the Danish Veterinary and Food Administration’s assessment via the Danish Smiley Scheme.
About the Smiley Scheme
Established in 2001, the Smiley Scheme helps Danish consumers easily assess how well businesses comply with food legislation.
Inspection reports from the Danish Veterinary and Food Administration are made publicly available and displayed with a Smiley rating. The Smiley clearly indicates whether an inspection result is positive or negative, increasing transparency and encouraging competition on food safety for the benefit of consumers.
Availability of Inspection Reports
- Inspection reports must be publicly accessible
- Reports must be available on the individual company’s website
- Smiley ratings are clearly visible from the street
Facts about the Smiley Scheme
- Access to approximately 175,000 inspection reports covering retail and wholesale businesses in Denmark
Key Findings (2008 Analysis)
- 100% consumer awareness of the Smiley Scheme
- 97% consider the scheme good or very good
- 59% of consumers who encountered a poor Smiley at a restaurant chose not to eat there
Improved Compliance
- Businesses awarded a happy Smiley increased from 70% in 2002 to 86% in 2010
- By the end of 2012, 53.5% of eligible businesses had received the Elite Smiley
Source: Danish Veterinary and Food Administration
Social Responsibility
Being a responsible company means caring for people, communities, and ethical practices.
Key Commitments:
- Engage with the local community—for example, by installing a defibrillator accessible to both staff and neighbors for emergency safety
- Maintain a stable, experienced, and diverse workforce
- Foster positive workplace culture and safe working conditions
- Actively oppose bribery, corruption, and unethical business practices
- Promote ethical trade and legal compliance in all markets
Strong Technical Background
Our team brings deep expertise in laboratory testing, adhesive formulation, pilot trials, and full-scale production. We offer:
- Custom recipe development
- Wet adhesive and bond strength testing
- Small-scale joint testing
- Evaluation of raw materials and additives
- On-site troubleshooting and performance optimization
Our goal is simple: to ensure that every customer receives not only a high-quality adhesive—but also a dependable partner.